Leinbach communities receive 2017 Resident Satisfaction Awards!

According to SatisFacts Research and ApartmentRatings.com, 12 apartment communities managed by Leinbach Company Management earned an overall rating of 4.16 in 2017.  Awards are given annually and require a score of 4.0 or higher on surveys completed by  our residents.   Surveys are routinely sent out to residents after move-in or during the renewal process, or when a work order has been completed in their apartment.   Residents can rate the service they receive from Leinbach employees.

The survey is used to make sure our resident’s expectations are being met from the start.  The renewal decision starts at move-in, so we want to ensure that our teams make a great first impression.  It is important to resolve issues during the move in process.

Feedback provided by online surveys is used to ensure that maintenance requests are completed quickly and efficiently by our staff.  With online surveys, we can evaluate each and every contact with our residents.  This is an opportunity to evaluate and improve our communication and customer service.

The Satisfacts Index is mutifamily’s most reliable benchmarking tool for measuring overall resident satisfaction.  The dynamic Index score is driven by feedback from resident survey responses nationwide.  Clients receive an unbiased perspective on their standing versus the competition so that they can effectively address the issues that matter most.

The Satisfacts Index Score is calculated in real time and is determined by aggregating the average scores of prospective and current resident responses to questions that relate to key events in the resident’s life cycle.  The Index is out of a 5 point grading scale from 1-Very Unsatisfied to 5-Very Satisfied.

How is the SatisFacts National Index calculated?

It captures key attributes such as apartment appearance, maintenance requests and service, office staff and more.

The 2017 Satisfacts Award Trophy in cut crystal was awarded to 12 Leinbach apartment communities.
2017 Satisfacts Award Trophy

Satisfacts Award Certificate